We've Got Answers: Common Questions About Watermark Living
What apartment floor plans are available at Watermark at Jordan Creek?
Watermark at Jordan Creek offers a range of floor plans including 1-bedroom, 2-bedroom, and 3-bedroom apartments designed to suit your lifestyle. You can view all of our available homes, as well as some virtual tours, on the Floor Plans page.
What is the pet policy at Watermark at Jordan Creek?
We are a genuinely pet-friendly community. We welcome both cats and dogs, with no breed or weight restrictions. We do have a limit of two pets per household, and a pet screening is required.
Do you have pet fees?
Yes. We do require a one-time pet fee and a monthly pet rent, both of which are per pet. There also may be an additional fee for the required pet screening. You can reach out to our team for more questions and we’ll go over the full pet policy at the lease signing.
Do you have an on-site fitness center?
​Yes! Our community includes a 24-hour fitness center for residents to enjoy. You’ll find a variety of high-quality equipment available, including treadmills, a stairmaster, and a selection of dumbbells for strength training.
You can see the fitness center for yourself with a virtual tour of our gym!
Is there free parking?
Surface parking is free to residents. There are a select number of detached garages available for an additional fee. Please contact our office for specific details regarding visitor parking and any regulations.
How do I pay my rent?
​We offer convenient online rent payment through our resident portal. You can also contact our office for other payment options.
What do you offer in terms of maintenance and service?
We have an on-site maintenance team with 24/7 emergency service. The team goes through various training throughout the year, including HVAC maintenance and repair, safety procedures, and various technical skills. Standard non-emergency maintenance requests are typically addressed within 24 to 48 business hours, while 24/7 emergency maintenance is available for urgent issues.
How do I handle maintenance requests?
​Our online portal makes it easy. You can pay rent and submit maintenance requests from your couch. It’s built for convenience, not complication.
What if I have a maintenance emergency after office hours?
Contact us at 515-224-6870. Keep in mind that emergencies are reserved for extreme instances, like security issues, no hot water, and no air conditioning during the summer if the thermostat reads over 80 degrees.
Do you offer short-term leases?
​Our standard lease is 12 months, but we understand that life happens. Give our team a call and we can talk through your specific needs.
What fees should I expect during the application process and at move-in?
Our fees are pretty standard — an application fee, administrative fee, deposit, pet fee (if applicable), security deposit, and first month’s rent. We’ll give you a clear breakdown of everything before you sign so there are no surprises.
Is renter’s insurance required?
​Yes, we require residents to have renter’s insurance. It’s a simple way to protect you and your belongings, just in case. If you don’t have your own, we can help you get signed up.
Do you offer furnished apartments?
No, so you can make your space your own! Luckily, we’re a short drive to the Galleria at Jordan Creek and other home furnishing options!
How can I schedule a tour?
You can click the Schedule a Tour button or reach out to our leasing team via email, text, or call. We look forward to showing you your new home!
Do the apartments have laundry?
Yes, every apartment at Watermark at Jordan Creek unit comes with a washer and dryer for your convenience.
What appliances are included in the apartments?
All our apartments feature a washer and dryer, dishwasher, ceiling fans, and microwave.
Can I bring my own appliances?
Unfortunately, we do not allow residents to remove any of the appliances provided in our apartment homes.
Do you have a pool?
Yes, residents can enjoy our community swimming pool with cabanas and outdoor lounge area during the season. It is typically open on or around Memorial Day and closes on or around Labor Day.
What features make Watermark at Jordan Creek a pet-friendly community?
Beyond our no breed or weight restrictions, our community features a dedicated dog park to help keep your furry friend happy. There is also plenty of space for daily walks.
Is there a leasing office on-site at Watermark at Jordan Creek?
Yes, Watermark at Jordan Creek has an on-site leasing office where prospective residents can inquire about available units, schedule tours, and complete the leasing process.
Are there any community programs or initiatives at Watermark at Jordan Creek aimed at promoting resident engagement and social interaction?
Yes, Watermark at Jordan Creek may organize community programs, social events, and resident activities such as cooking classes, game nights, fitness challenges, and holiday celebrations to encourage resident engagement and foster a sense of community.
Is there a designated area for package delivery and pickup at Watermark at Jordan Creek, such as a package locker system or mailroom?
Yes, Watermark at Jordan Creek has a package locker system in the clubhouse that is accessible to residents 24/7.
What measures does Watermark at Jordan Creek take to ensure the cleanliness and maintenance of common areas, such as hallways, elevators, and recreational facilities?
Watermark at Jordan Creek maintains a rigorous cleaning and maintenance schedule for common areas, including regular cleaning of hallways, and recreational facilities, to ensure a clean and well-maintained environment for residents.
Where is Watermark at Jordan Creek located in West Des Moines?
Watermark at Jordan Creek is located in West Des Moines at 6455 Galleria Drive, with easy access to nearby shopping, dining, and major roads. The community is across the street from Jordan Creek Town Center and provides easy access to downtown Des Moines and local highways.
What is there to do in West Des Moines?
West Des Moines offers a vibrant mix of shopping, dining, and entertainment, including the popular Jordan Creek Town Center, Historic Valley Junction with unique shops and restaurants, and outdoor activities like kayaking and hiking at Raccoon River Park. The area also features Topgolf, art galleries, music venues, and numerous community events for all interests.
Are there any major employers or schools nearby?
Yes, Watermark at Jordan Creek is conveniently located near major employers including Wells Fargo, MercyOne, and Collins Aerospace. The community is also close to highly rated schools, providing great education options for families and professionals alike.
How far is Watermark at Jordan Creek from Des Moines?
Watermark at Jordan Creek is located just about 10 miles west of downtown Des Moines, typically a 15 to 20-minute drive depending on traffic. This makes it convenient to enjoy city amenities while living in a quieter suburban setting.
What makes West Des Moines, Iowa a unique place to live?
West Des Moines offers a perfect blend of suburban comfort and urban convenience with top-rated schools, an abundance of parks and recreational trails, vibrant shopping and dining scenes including Jordan Creek Town Center.
What healthcare facilities are accessible in West Des Moines?
West Des Moines is served by multiple healthcare providers, including MercyOne West Des Moines Medical Center, Methodist West Hospital, and The Iowa Clinic West Des Moines Campus, ensuring residents have access to quality medical care close to home.
Are there opportunities for arts and culture in West Des Moines?
West Des Moines offers a vibrant arts and culture scene with venues like Hoyt Sherman Place for theater and music, the historic Valley Junction with galleries and boutiques, and public art installations throughout the city. Residents also enjoy nearby attractions such as the Des Moines Art Center and community festivals celebrating diverse cultures.
Is West Des Moines a bike-friendly community?
West Des Moines is bike-friendly with over 80 miles of connected trails, including the popular Jordan Creek Trail and the 8-mile West Des Moines Historical Bike Tour. The city continues to expand bike infrastructure for recreational and commuting use.
What community events take place in West Des Moines?
West Des Moines hosts a variety of community events including the annual Raccoon River Palooza, a family-friendly festival with live music, boat races, and food trucks, as well as weekly events like Local Bands, Brews, and Bikes at Water Works Park. Other popular events include fitness workshops, seasonal celebrations, and cultural festivals throughout the year.
Are there opportunities for outdoor recreation in West Des Moines?
West Des Moines offers abundant outdoor recreation with over 60 miles of trails, 30 parks including Walnut Woods State Park for fishing and camping, Southwoods Park with disc golf, and the expansive 631-acre Raccoon River Park featuring sports facilities, a dog park, and a lake for boating and fishing.
What dining and shopping options are available in West Des Moines?
West Des Moines offers a diverse culinary scene featuring American steakhouses, Italian eateries, fresh seafood, and international flavors like Brazilian and Mediterranean cuisine. Dining options range from upscale restaurants to casual spots, ensuring a variety of experiences for all tastes.
What are some notable attractions in West Des Moines?
Visitors and residents alike enjoy attractions such as the Raccoon River Park, Walnut Woods State Park, Jordan Creek Town Center, and the shops and restaurants of the historic Valley Junction district.